What is a Star rating question?
A Star rating question is a question type where respondents select stars to express their satisfaction or evaluation of a subject. Using intuitive star icons helps respondents select their feelings or impressions quickly and easily.
🧙 Try using it in these cases:
Since respondents don't need to read long sentences or numbers, it is suitable for briefly asking about overall impressions, such as service satisfaction, content evaluation, or product experience.
"How satisfied were you with this service?"
"Please rate your experience using stars."
Creating Star rating Questions
1️⃣ Question
This is the area to enter what you want respondents to evaluate.
You can adjust the font size or style using the formatting editor, and if necessary, make the question easier to understand by inserting links, tables, images, or videos.
2️⃣ Star Selection Field
This is the area where respondents evaluate the question using stars. Star rating questions only provide a 5-point scale, and respondents can intuitively express their satisfaction or impression by selecting stars.
💡 These features are also available for Star rating questions.
Various features can be accessed from the settings on the right of the Star rating question.
Question display logic: You can set the question to be visible only to respondents who meet the set conditions. (Reference: Setting Question Display Logic)
Skip logic: You can set which question to move to after answering the question according to the conditions. (Reference: Setting Skip Logic)
Minimum display time: You can set the minimum number of seconds the question will be exposed on the respondent's screen. (Reference: Setting Minimum Display Time)
Required response: This option sets the question as mandatory, so the respondent must answer it to move to the next. (Reference: Changing Required Response Settings)
🧙 How are Star rating questions and Rating scale questions different?
| Meaning | Features |
Rating scale | A question used when you want to compare and analyze respondents' perceptions or attitudes with a scale that has clear meaning. (e.g.) "How satisfied are you with Service A?" → Not at all satisfied / Neutral / Very satisfied | Good for comparing and analyzing response results numerically. Suitable for cases requiring accurate judgment, such as satisfaction or importance. |
Star rating | A question used when you want to quickly ask about intuitive impressions or overall satisfaction. Since scores are selected with star shapes (★), respondents can easily answer without overthinking. (e.g.) "Please rate your experience with this service using stars." | Intuitive and low burden for respondents. Suitable for encouraging quick responses. |
Do you fully understand Star rating questions?
If you still have questions after reviewing this guide, please feel free to contact us at any time via the [Customer Center Icon] at the bottom right of the screen.
Our team will do our best to help you resolve any difficulties you are experiencing in the survey setting process.