Opensurvey

Frequently Asked Questions (FAQ)

This article explains the concept and purpose of the Research Planning Document and Research Design Document, along with how to generate and view them.

What are Research Planning and Design Documents?

This article provides guidance on the composition and management standards of Opensurvey's Korean and Non-Korean panels that you can encounter when conducting consumer panel surveys in Dataspace.

What Panels Does Panel Self-Survey Use?

Consumer Panel Survey is a feature for collecting responses using Opensurvey's panels. For smooth service use, please familiarize yourself with the essential items before starting your survey.

Consumer Panel Survey usage policy and precautions

This article explains the permissions and method for deleting a survey created in a project.

I want to delete a survey I created in a project.

Learn the various statistical and specialized terms used in Opensurvey analytics reports. Before you start your analysis, review the meanings of key terms to find insights hidden in your data…

Glossary of Analytics Terms

General Inquiries

This article compares WebView and In-App Browser, and provides guidance on the recommended method for stable survey responses.

WebView and In-App Browser: Which Method Is Recommended?

This article explains Dataspace's response collection policy.

More responses were collected than the target number of responses.

This article explains the editing features that are restricted when modifying a survey that has collection history in Dataspace.

I Want to Edit a Survey That Has Already Started Collecting

This article explains whether responses are saved when a respondent leaves a survey mid-way.

If a Respondent Leaves the Survey, Do They Have to Start Over When Accessing the Survey Link?

This article explains in what situations response collection is automatically stopped in Dataspace.

Collection Was Automatically Paused. What Is the Reason?

This article explains the maximum number of messages that can be sent when distributing surveys via Email, SMS, or AlimTalk.

What Is the Maximum Number of Emails, SMS, and AlimTalk Messages That Can Be Sent?

Collection FAQ

This article explains how to create multiple collection groups for a single survey and use them in Dataspace.

I Want to Analyze the Same Survey Divided into Multiple Groups

Learn how to set up "Analysis Criteria" — a feature that lets you divide survey response data by criteria such as gender and age to identify meaningful differences between groups.

Setting Analysis Criteria

Can I combine multiple variables when analyzing results?

OpenSurvey Analytics provides Insight AI, which automatically reads the meaning of data using OpenSurvey’s unique algorithm. In this article, we will learn about what Insight AI is.

What is Insight AI?

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Cross-analysis tables are built around the analysis unit and analysis target.

What Do the Analysis Unit and Analysis Target Mean in Cross-Analysis?

This article explains why 80% confidence level is provided as the default value in Opensurvey Analytics.

Why Is the 80% Confidence Level Provided as the Default?

This article explains confidence levels in Opensurvey Analytics, which can be adjusted based on the analyst's needs.

What Is a Confidence Level?

Analysis FAQ

Granting Support Team Access to Dataspace

Learn what users should check when errors occur while using Dataspace and Open Survey DIY services.

Generating HAR files to identify the cause of service errors

Learn how to troubleshoot network issues that may occur when using Dataspace and OpenSurvey DIY services.

Check the solution when a service network error occurs

Troubleshooting

Instructions on how to check the status of personal information collection and upload in the [Settings > Privacy Destruction] menu of Dataspace and how to safely destroy personal information data.

Learning about Privacy Destruction

Instructions on how to manage personal information uploaded via the 'Add as file' feature for sending surveys and how to destroy it immediately.

Checking Personal Information Upload Status and Destroying It

Learn about the required domains for using Opensurvey services and how to add them to your allowlist. Ensure smooth access to all survey content and features by configuring your network…

Required Domain Settings

Instructions on how to check the status of security settings for each member in Dataspace. Manage security levels by identifying the 2-step verification and auto log-out settings of space members…

Checking Security Settings status by member

Learn about the auto log-out feature in Dataspace and how to set log-out times for individual accounts and spaces. Enhance your security by configuring auto log-out according to your security…

Auto Log-out Settings

Learn about the personal data processing consignment requirements that are essential for registering panels in Dataspace.

What to Check When Registering MY Panel – Personal Data Processing Consignment

Instructions on the 'IP access control' feature and settings in Dataspace, which allows access only from allowed network environments by specifying specific IP addresses or IP ranges.

Controlling which IPs have access to your space

Learn everything from the concept of two-factor authentication login and its necessity, to how to configure it for your personal account and the full setup procedure for your entire Space.…

Two-Factor Authentication Login Settings

We introduce various features and technologies that are good to know about for securing your dataspace.

Explore Dataspace Security

Learn about the requirements that must be followed when receiving panel personal information from Opensurvey.

What Must I Comply With When Receiving Panel Personal Information?

Learn how personal data uploaded using the 'Add via file' feature for survey distribution is managed, and how to destroy it immediately.

Checking Personal Data Upload Status and Destroying

Privacy & Security Settings

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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