There may be times when you encounter an error or run into difficulties while using your Space and need assistance. In such cases, you can reach out to the Dataspace support team via the chatbot, and screenshots are sometimes used when it's difficult to explain the situation through chat alone.
If the issue still cannot be fully understood, the support team may need to access your Space directly to resolve the problem quickly. In these situations, you can grant the support team access to your Space for a limited period of time.
To receive faster and more accurate support when you need help from our team, please follow the instructions below to enable Support Team Access.
How to Allow Support Team Access
Navigate to [Settings > Space] in the upper right corner of the Dataspace screen, then click [Allow Support Team Access].
Complete the following steps in order, then click [Allow Access]:
Required Consent: Review the notice regarding granting access rights to your Space and the personal data protection-related consent.
Select whether the support team is already aware of the issue:
If you have already reported the issue via the customer support chatbot → "I have already notified the support team of the issue."
If you have not yet submitted an inquiry → "I have not yet notified the support team of the issue." (In this case, the chatbot window will automatically open so you can quickly describe the issue.)
Set the access period: You can choose a 'Specific Date' or 'No Expiry'. Once the period ends, the support team's access will be automatically deactivated.
3. Once access is granted, a notice will appear on the Space settings screen indicating the access period, and an icon will be continuously displayed in the upper right corner of the Dataspace screen.
✅ Important Notes
All members, regardless of Space permissions or project access level, can use the "Allow Support Team Access" feature.
You can stop access at any time by selecting [Stop Access] in [Settings > Space Settings]. Access will also be automatically revoked after the set period expires.
You can view all access permission, change, and stop history in the [Access Permission Change History] menu.