Understand when Response Credits and Message Credits are used while collecting responses in your dataspace or sending surveys directly.
What Are Response Credits and Message Credits?
① Response Credits
Response Credits are used when collecting survey responses. When you collect responses by creating a survey link or QR code in Dataspace, or by sending a survey via email, Response Credits are deducted based on the number of responses collected.
② Message Credits
Message Credits are used when sending surveys to the target audience. These are divided into email credits and other messaging credits. When sending a survey, Message Credits are deducted equal to the number of recipients targeted.
Learn About the Criteria for Deducting Response Credits and Message Credits
Response Credits and Message Credits are deducted and returned based on the following criteria:
Category | Response Credits | Message Credits |
Deduction Criteria |
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Return Criteria |
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📌 Important Notes Before Collecting Responses!
If you schedule a collection group for a future start time, Response Credits will be deducted when the collection transitions to the Live status, not at the time of scheduling.
The collection group's Closed status occurs in two ways:
Manually changed by the user in the sending history, or
Automatically updated 3 months after the collection enters the Paused status.
If you resend a survey via email, Message Credits will be deducted again. Ensure you have sufficient Message Credits to resend the survey. If additional credits are needed, click the Inquire about additional purchases button!
📌 Important Notes Before Collecting Responses!
If you schedule a collection group for a future start time, Response Credits will be deducted when the collection transitions to the Live status, not at the time of scheduling.
The collection group's Closed status occurs in two ways:
Manually changed by the user in the sending history, or
Automatically updated 3 months after the collection enters the Paused status.
If you resend a survey via email, Message Credits will be deducted again. Ensure you have sufficient Message Credits to resend the survey. If additional credits are needed, click the Inquire about additional purchases button!