📌 The AlimTalk sending feature is available on the Professional or Enterprise plan.
What is AlimTalk Sending?
AlimTalk sending is a method of sending survey participation links to My Panel members or external respondents registered in Dataspace via KakaoTalk AlimTalk and collecting their responses.
💡 Usage tip | My Panel refers to the respondent panel that users directly register and manage in Dataspace — such as their customers or employees.
By connecting a Kakao channel in Dataspace, you can register and manage AlimTalk templates and send surveys directly. You can handle everything from sending survey invitation messages to collecting responses in one place, without needing a separate external sending tool.
When to Use AlimTalk Sending
AlimTalk sending is ideal when you need to communicate quickly while maintaining a formal, trustworthy tone. Since messages arrive via KakaoTalk, open rates are high, and being sent through a branded channel helps build respondent trust.
When conducting surveys targeting customer segments with low email open rates
When you need to quickly request a satisfaction survey immediately after a customer interaction
Sending a Survey via AlimTalk
1️⃣ Select 'AlimTalk' on the Collect screen
step 1. After completing the survey and all required logic settings, click [Collect].
step 2. Click [New collection group] and select [AlimTalk], or select [AlimTalk] under "Send the survey from the space."
2️⃣ Configure the collection group
step 1. Selecting "AlimTalk" will create a collection group named "KakaoTalk collection group." You can rename it as desired.
step 2. Choose how to add respondents: either [Add from My Panel] or [Add from a file].
✅ Add from My Panel
📌 My Panel is available on the Enterprise plan.
You can select survey respondents from panelists registered in My Panel and send the survey to up to 200,000 people.
Send to all panelists: Activate the "Send to all panelists" toggle to send the survey to all panelists registered in My Panel.
Send with conditions:
Set conditions based on profile variables registered in My Panel to send the survey only to panelists who match those conditions.
Targeting conditions can be combined by clicking [Add AND condition] to add conditions to one respondent group, or [+ Add targeting condition] to add another respondent group as an OR condition.
💡 Usage tip | If no profile variables appear in the targeting settings, click [Go to add profile variables] on the right to register profile variables in My Panel first.
✅ Add from a file
Upload user AlimTalk information in CSV or XLSX format to send the survey directly to respondents included in the file.
You can send to up to 200,000 people at once.
Click [File upload], download the upload template via [Download upload template], fill in the information, and upload the completed file.
💡 Usage tip | The uploaded file can only contain the respondent's name, UID, and AlimTalk (mobile number). If detailed analysis is needed, register panelists in My Panel and use the [Add from My Panel] method.
💡 Usage tip | Personal information uploaded via file (name, UID, AlimTalk) will be automatically deleted 300 days after the collection group is created, regardless of subscription status. Only the UID will be stored in survey data for 300 days and can be used for analytical purposes.
3️⃣ Connect your Kakao channel.
To send via AlimTalk, you must apply for and connect a Kakao Business channel. Click [Connect KakaoTalk channel] and refer to the guide below to complete Kakao Business channel registration.
4️⃣ Register a template and select the template to send.
step 1. KakaoTalk AlimTalk can only be sent using templates that have passed Kakao's pre-screening. Please refer to the guide below to register an AlimTalk template first, then complete the review process.
step 2. Once the review is complete, the available templates will appear in the "Template" field on the AlimTalk sending screen. Select the template you want to send, then choose either "Send immediately" or "Scheduled send."
💡 Usage tip | Scheduled send may be restricted in the following situations:
The space you are currently using is not subscribed to a plan
Collect credits, email credits, SMS credits, or AlimTalk credits are insufficient
The number of targeted recipients is 0 at the time of sending
5️⃣ Configure Advanced Settings
In Advanced Settings, you can configure detailed options suited to your survey operation, such as whether to exclude previous respondents, whether to collect responses anonymously, and whether to allow duplicate responses.
step 1. Select whether to include or exclude "Previous respondents."
The "Previous respondents" feature lets you choose whether to include or exclude panelists who have already responded to this survey from the current send list.
Set to Include: Panelists who have previously responded to this survey can participate again.
Set to Exclude: Panelists who have already responded will be automatically excluded from the send list.
📌 The "Previous respondents" feature is available when sending surveys to My Panel via AlimTalk or KakaoTalk AlimTalk.
📌 The "Exclude previous respondents" feature cannot be used when anonymous collection is enabled.
step 2. Select whether to enable "Anonymous collection."
"Anonymous collection" is a feature that prevents respondent identification during survey responses. It is disabled by default and can be enabled as needed.
📌 The "Anonymous collection" feature is available when adding respondents via file and sending the survey via AlimTalk or KakaoTalk AlimTalk.
✅ Before enabling "Anonymous collection," please note:
Enabling anonymous collection has the following restrictions:
Response links are not personalized, making it impossible to identify respondents.
Response status cannot be checked, and resending to non-respondents is not possible.
Respondent identification information such as Panel ID and UID will not be available on the Analytics screen either.
💡 Usage tip | "Anonymous collection" is useful for surveys where you want honest opinions without revealing respondent information — such as internal culture surveys or organizational improvement surveys targeting employees.
Q. Is anonymous collection possible when sending surveys using My Panel?
A. When sending surveys to My Panel, a personalized survey link is generated for each respondent, so you can identify who responded even without directly asking for information in the survey questions.
In this case, you can check the sending and response status per panelist, and it is also possible to resend the survey to panelists who have not responded.
step 3. Select whether to allow "Duplicate responses."
Enabling "Allow duplicate responses" allows a single survey link to be answered multiple times. Use this when you want the same respondent to be able to submit their opinion more than once.
6️⃣ Select a sampling method
"Select sampling method" determines how respondents are selected from panelists who meet your targeting conditions.
✅ No quota
"No quota" randomly selects respondents from panelists who meet the targeting conditions. This option is available regardless of whether screening questions are included, the collection method used, or whether the panel is from Korea or overseas.
💡 Usage tip | This is ideal when you need to collect data quickly or conduct exploratory research to get a general sense of direction.
✅ Set quota (stratified random sampling: screening questions)
When the survey includes screening questions, this method allows you to manually define the respondent composition ratio (quota) based on those questions.
💡 Usage tip | This is useful when you want to fine-tune respondent composition for analytical purposes, or manage the number of responses per group for operational reasons.
step 1. Select [Set quota], then click [Add quota component].
step 2. Select the screening questions and choices to use for quota configuration and create quota groups based on your desired conditions.
step 3. Once quota groups are created, enter the target collection count in each cell.
7️⃣ Set the collection goal
This section lets you choose when to stop the survey or how many responses to collect. If either of the two configured conditions is met, that collection group will transition to a "Paused" state.
step 1. Enter the date and time you want to stop collection in "Collection stop date/time."
step 2. Enter the number of responses you want to collect in "Completed responses." 1 collect credit is used per collected response. When sending surveys via AlimTalk, AlimTalk credits (sending credits) will also be deducted by the number of messages sent.
step 3. If the survey includes screening questions, you must also enter the number of credits to reserve in "Reserve credit usage."
✅ Important notes when setting Completed responses!
Even after collection stops, respondents who have already accessed the survey can continue to the end.
If a large number of respondents access simultaneously, responses may be collected beyond the reserved credit limit. Please manage your responses accordingly.
Q. Why do surveys with screening questions require both 'Completed responses' and 'Reserve credit usage'?
A. In surveys with screening questions, 1 credit is used per response regardless of whether the respondent met the screening conditions or completed the survey. As a result, more credits may be consumed than the actual "Completed responses" count. To prevent this, you must also set a maximum credit limit via "Reserve credit usage."
Q. How should I fill in 'Completed responses' and 'Reserve credit usage'?
A. The stricter the screening conditions, the more respondents may be filtered out mid-survey. It is recommended to set the reserve credit count higher than the completed responses target. However, if collection is completed before all reserved credits are used, the remaining reserved credits will automatically revert to available credits.
💡 AlimTalk sending also includes these features
Once AlimTalk sending starts, you can check the sending status in the "Message status" tab of the collection group. You can [Resend] to individual panelists with a "Not responded" status, or click [Resend to all] to resend to all non-respondents at once.
Q. Are sending credits deducted when resending AlimTalk to non-respondents?
A. Yes, since an additional message is sent when resending AlimTalk to non-respondents, AlimTalk credits (sending credits) are deducted for each resend.
Did the survey go out successfully via AlimTalk?
If you have questions that weren't resolved by this guide, please click the [Help Center icon] in the lower right corner of the screen to contact us.
Our team will do our best to resolve any issues you're experiencing.