Hello, this is the Opensurvey Team.
We’d like to inform you of changes to Dataspace plans and our AI credit policy, effective Thursday, November 12.
We have reorganized our plans around each team’s core work and updated AI credits so your whole team can share them.
Plans are now divided into “CX” for teams that gather feedback from their own customers, and “Research” for teams that conduct consumer research.
AI Credits are charged per Space and shared by all members, and Admins can set a usage limit for each member.
[Plan changes]
| Free | CX (Starter) | Research (Professional) | Enterprise |
Price | Free (No change) | Monthly $49 Annually $39 (No change) | Monthly $129 Annually $99 (No change) | Custom (No change) |
Maximum members | 1 (No change) | 1 → 3 | 100 → 3 | Custom (No change) |
Questions per survey | 19 → 39 | 19 → 39 | 40 or more (No change) | 40 or more (No change) |
AI Credits | 200, one-time (No change) | 500/month (No change) | 1,500/month (No change) | Custom (No change) |
* Price per seat / Annual billing shown as a monthly rate (VAT excluded)
What’s changing
The Starter plan is renamed CX, and the Professional plan is renamed Research.
The maximum number of members on the CX plan increases from 1 to 3, and the Research plan can be used by up to 3 members.
The number of questions per survey on the Free and CX plans increases from 19 to 39.
Consumer panel survey unit prices for the Free and CX plans will change. Starting November 12, you can check unit prices by plan in the Quote calculator.
[Introducing shared AI credits]
| Before | After |
How credits are charged | Charged and used individually by each member | Charged per Space by the Admin and shared by all members |
Usage limit management | None | The Admin sets a usage limit for each member |
What’s changing
AI Credits are no longer charged per member. The Admin charges them per Space, and all members of the Space share them.
Admins can set a usage limit for each member, so your team can use its credits in a balanced, planned way.
Admins can manage the Space’s shared credits and each member’s usage limit in [Settings > Pay-per-use > AI Credits].
If you have any questions, please click the Customer Support icon at the bottom right of the screen to contact us.
Thank you.
The Opensurvey Team