What is Personal Information Upload Status?
Dataspace provides the [Settings > Deletion of personal information] menu to help you systematically manage contact information uploaded via the 'Add as file' feature for survey distribution.
Subject of Management: All personal information added via 'File upload' in SMS, AlimTalk, or Email collection groups.
Auto Destruction Policy: Uploaded personal information is automatically destroyed 300 days after the creation of the collection group, regardless of the subscription plan.
Manual Destruction Support: If immediate deletion is required for security policies, you can manually destroy the data at any time even before the scheduled destruction date.
How to Immediately Destroy Personal Information
Destruction methods and permissions vary depending on the collection status. Choose the method that fits your situation.
1️⃣ Before collection starts
If the message has not been sent yet or collection has not started, anyone can immediately delete the uploaded file.
step 1. From the Dataspace Home, go to [Settings > Deletion of personal information] in the left menu, then click [Personal information upload status].
step 2. A list of surveys and collection groups where personal information was added via the 'File upload' method will be displayed. Identify the survey you want to delete and click the [Delete upload information] button on the right.
step 3. Click [Remove file] in the settings for that collection group to destroy the uploaded file.
2️⃣ After collection starts
If message distribution is already in progress, personal information can only be destroyed when all the following conditions are met for security reasons.
Permission Condition: Members who have both Project access permissions and Space Privacy permissions.
Status Condition: The collection status must be 'Closed' (Destruction is not possible in 'Live' or 'Paused' status).
step 1. From the Dataspace Home, go to [Settings > Privacy Destruction] in the left menu, then click [Status of Personal Information Uploads].
step 2. A list of surveys and collection groups where personal information was added via the 'File upload' method will be displayed. Identify the survey you want to delete and click the [Delete upload information] button on the right.
step 3. The collection group in Closed status will appear; click 'Message status', then select [Immediate Destruction].
💡 Usage tip | Once personal information is destroyed, it is impossible to resend surveys or collect additional responses. Please ensure that destruction is carried out only after the survey has completely ended.
⚠️ Before destruction, please make sure to check!
Destroying personal information is an irreversible action. Please check the following before proceeding.
Upon destruction, all information that can identify respondents, such as name, phone number, email, and UID, will be deleted, and you will no longer be able to identify respondents.
If there is a possibility that you will need to identify respondents in the future, please download the raw data and back it up separately before destruction.
Have you correctly understood how to destroy personal information?
Data security starts with regular checks. If you still have questions after reviewing this guide, please feel free to contact us via the [Customer Center icon] at the bottom right of the screen.
Our team will do our best to help you resolve any difficulties you are facing during the setup process.