What Is a Webhook?
A webhook is a feature in Dataspace that, when a specific event occurs (e.g., a survey response is completed), delivers the relevant data in real time to a pre-configured URL.
Simply put, users don't need to access Dataspace themselves to check the data. Think of it as a notification feature where, when a new response comes in, Dataspace automatically alerts an external system: "New data has arrived!"
Why Should You Use Webhooks?
1️⃣ You can receive data in real time.
Webhooks send data to the configured URL the moment a survey response is submitted. Without needing to separately query or collect data, information is delivered to external systems the instant an event occurs — allowing you to check and respond to data without any delay.
2️⃣ You can reduce repetitive manual tasks.
Using webhooks, you can automate the process of periodically downloading survey data or checking it manually. Since data is automatically delivered every time a new response occurs, you can immediately reflect it in your internal systems or business processes without separate check tasks.
When Do You Need Webhooks?
✅ When you want to respond to customer feedback quickly
"When a customer leaves a dissatisfied response about the service, I want the responsible team to check and respond immediately. If you check a day later, it's easy to miss the right timing to respond. 🤔"
🧙 Here's how you can use it
Integrating internal messenger notifications: Using webhooks, notifications can be sent to an internal messenger channel the moment a survey is completed. For example, you can receive notifications in a Slack channel to check responses in real time.
Receiving notifications only for responses matching conditions: You can also configure it to send notifications only for responses below a certain score or dissatisfied responses. This helps you quickly check important feedback.
✅ When you want to connect your internal systems with survey data in real time
"I want to award points to customers who complete surveys in our service app right away. It seems like I need to receive information about who completed the survey in real time. 🤔"
🧙 Here's how you can use it
Automatic reward distribution: Using the response information delivered via webhook, points or rewards can be automatically distributed to customers who completed the survey from your own server.
Automatic customer information updates: Information collected through surveys can be reflected in your company's Customer Relationship Management (CRM) system in real time, keeping customer information up to date.
Have you got a good understanding of webhooks?
If you have technical questions during the webhook integration process or need help with how to use it, please contact api@opensurvey.io. A representative will review your inquiry and provide guidance, and responses may take approximately 1 business day.