To manage uploaded personal information more smoothly and systematically, the [Personal Information Upload Status] feature is provided on the [Settings > Delete Personal Information] screen.
This feature allows you to easily view collection groups in SMS, AlimTalk, and email that contain uploaded contacts not yet deleted.
After checking the files containing personal information uploaded for survey distribution, manually delete any files and personal information that are no longer needed.
How to Delete Personal Information Immediately
Personal information added via “Add File” during email, SMS, or AlimTalk campaigns is automatically deleted 300 days after the collection group creation date, regardless of the subscription period.
However, if necessary, you can delete it manually at any time using the [Remove File] or [Delete Immediately] functions. Once the scheduled deletion date has passed or the data has been deleted immediately, the personal information can no longer be accessed.
1) Before Collection Starts
Anyone can delete uploaded files using the [Remove File] option for the collection group.
2) After Collection Has Started
If the collection has started, immediate deletion is only possible once the collection has ended, and can only be performed by members with both project access and Privacy permissions. (If you do not have the required permissions, the button will be disabled.)
Select the SMS, AlimTalk, or email collection group.
After selecting [Sent History], click [Delete Immediately].
Note: Personal information cannot be deleted while collection is in progress. For groups that are collecting or paused, collection must be completed first.
※ After collection ends, surveys cannot be resent and additional responses cannot be collected, so be sure to delete the information only after collection is fully completed.
Important Before Deletion!
Once personal information is deleted, it cannot be recovered. All data, including UID, identifiers, names, phone numbers, and emails, will be erased, making respondents unidentifiable.
If you need to identify respondents, download the raw data and back it up before deleting the personal information.
After deletion, respondents will no longer be able to participate, so ensure that the survey end date is set within 300 days from the survey creation date.