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【お知らせ】利用規約およびプライバシーポリシー改定のご案内

こんにちは、Opensurveyチームです。 日頃よりOpensurveyをご利用いただき、誠にありがとうございます。 利用規約およびプライバシーポリシーが改定される予定ですので、事前にご案内いたします。

施行スケジュール

  • 変更告知日:2026年5月14日

  • 変更施行日:2026年5月28日

変更の趣旨および内容

【利用規約】

  • DataspaceにAI機能が追加されたことに伴い、AI関連のサービス範囲、データ処理原則、利用規定、責任範囲を明確にするため、利用規約を改定いたします。

  • 本変更はDataspaceに新たに追加されるAI機能に関する事項であり、既存のサービス利用条件に変更はございません。

変更前

変更後

Article 1 (Definitions)

  • "Dataspace Services": A "Research & Experience Management Platform" that enables companies to directly carry out the entire process of collecting and analyzing experience data from their own MY Panels and Opensurvey's panels, and provides collaboration, integration, and security features.

Article 1 (Definitions)

  • "Dataspace Services": A "Research & Experience Management Platform" that enables companies to directly carry out the entire process of collecting and analyzing experience data from their own MY Panels and Opensurvey's panels, including AI-powered features such as data referencing and research output generation using AI technology, and provides collaboration, integration, and security features.

Article 1 (Definitions)

  • "Credits": A prepaid billing unit deducted when using Dataspace Service features including survey distribution, response collection, data import, and text analysis.

Article 1 (Definitions)

  • "Credits": A prepaid billing unit deducted when using Dataspace Service features including survey distribution, response collection, data import, text analysis, and AI features (excluding features designated by the Company as non-chargeable).

Article 15 (Member Obligations)

  • Any attempt to disable the Company's technical measures designed to prevent unauthorized use or abuse of the "Service" provided by the "Company"

Article 15 (Obligations of the Member)

  • Any attempt to bypass or disable the technical measures, restrictions, or safeguards established by the "Company" to prevent unauthorized use or abuse of the "Service" and AI features provided by the "Company"

Article 15 (Member Obligations)

N/A

Article 15 (Obligations of the Member)

  • Generating or distributing harmful content such as hate speech, violence, or misinformation using the AI features provided by the "Company"

Article 17 (Rights and Responsibilities Regarding Data)

N/A

Article 17 (Rights and Responsibilities Regarding Data)

6. The "Company" shall process data related to AI features within the "Dataspace Service" in accordance with the following principles:

  • Content entered by "Members" while using AI features, data within the Space referenced by AI to generate responses, and outputs generated by AI shall not be used for the purpose of training or improving AI models (including models of third-party AI technology providers).

  • When AI references data within the Space to generate responses, the "Company" shall take technical measures to ensure that personal information is not included in the referenced data. However, if personal information is included due to technical errors, the "Company" shall delete such data immediately upon discovery and notify the "Member."

  • The "Company" may utilize third-party AI technology to provide AI features, and shall apply technical measures such as excluding personal information items from collection and indexing to ensure that data containing personal information is not transmitted to such third parties. However, if data transmitted despite such technical measures constitutes personal information under the Personal Information Protection Act, the "Company" shall comply with applicable laws regarding processing entrustment or cross-border transfer. Detailed information regarding the name, location, and scope of data processing of third-party AI technology providers shall be made available through in-service notices by the "Company."

  • This paragraph serves as a special provision to the "Company's" data utilization rights under Paragraph 4, and the non-training principle set forth in Subparagraph 1 of this paragraph shall take precedence for data processed through AI features. The "Company" shall not use data processed in connection with AI features for AI model training or improvement.

Article 19 (Limitation of Liability)

N/A

Article 19 (Limitation of Liability)

3. "Members" acknowledge and agree to the following regarding responses and outputs provided through AI features within the "Dataspace Service":

  • Responses and outputs provided through AI features are automatically generated based on data within the Space, and the "Company" does not guarantee their accuracy, completeness, reliability, or fitness for a particular purpose.

  • "Members" may use responses and outputs provided through AI features as reference materials, and shall be responsible for any decisions made based on such materials.

  • The "Company" shall not be liable for damages arising from inaccurate or incomplete responses and outputs that may occur due to the technical characteristics of AI features, unless caused by the "Company's" willful misconduct or gross negligence.

  • If a "Member" infringes upon the rights of third parties in the course of utilizing or distributing outputs generated through AI features, the "Member" shall be responsible. However, if third-party copyrighted works or other materials are inadvertently generated or included in outputs due to errors in the design or operation of AI features, Subparagraph 3 of this paragraph shall apply.

【プライバシーポリシー】

  • 情報主体の同意を得ずに処理する個人情報項目(必須情報)に「居住国・地域」を追加しました。

変更前

変更後

N/A

2. Personal Information Collected and How We Collect It

a. Personal Information Collected

[Required] "Country/Region of residence" added

  • 個人情報の処理委託先の法人名変更を反映しました。

変更前

変更後

6. Delegation of Personal Information Processing

a. Delegators

11Street Co., Ltd.

6. Delegation of Personal Information Processing

a. Delegators

The SK Planet Co., Ltd.

  • ブラウザ別のCookieオプション設定方法を追加しました。

変更前

変更後

N/A

8. The Installation, Usage, and Refusal of Automatic Data Collection Devices

c. Installation, usage, and refusal of cookies

※ Cookie settings by browser: Chrome, Edge, Safari, Firefox

  • 個人情報侵害に関する届出・相談機関の変更を反映しました。

変更前

変更後

10. Personal Information Manager

  • Personal Information Dispute Mediation Committee: +82-1833-6972 (www.kopico.go.kr)

  • Personal Information Infringement Report Center: +82-118 (privacy.kisa.or.kr)

  • Supreme Prosecutors' Office of the Republic of Korea: +82-1301 (www.spo.go.kr)

  • National Police Agency: +82-182 (police.go.kr)

10. Personal Information Manager

  • Personal Information Dispute Mediation Committee: +82-1833-6972 (www.kopico.go.kr)

  • Personal Information Infringement Report Center: +82-118 (privacy.kisa.or.kr)

  • National Police Agency: +82-182 (police.go.kr)

異議申し立ておよびお問い合わせ

変更に同意されない場合は、2026年5月28日までに退会をご申請いただけます。 別途の異議申し立てがない場合、変更にご同意いただいたものとみなされます。

ご不明な点がございましたら、Opensurveyヘルプセンターよりお問い合わせください。 今後も信頼できる、より良いサービスの提供に努めてまいります。

よろしくお願いいたします。 Opensurveyチーム

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