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[2025.05.12] Terms of ServiceおよびPrivacy Policyの更新のお知らせ(05/29)

一週間前以上前にアップデートされました

こんにちは、オープンサーベイチームです。

いつもオープンサーベイのサービスをご利用いただき、誠にありがとうございます。

オープンサーベイのTerms of ServiceおよびPrivacy Policyが以下の通り更新される予定ですので、ご確認ください。

1. 実施日程

  • 変更告知日:2025年5月12日(月)

  • 変更実施日:2025年5月29日(木)

2. 変更の目的と内容

[Terms of Service]

  • 「Dataspaceサービス」で提供される「無料サービス」に関する条項を新設しました。

変更前

変更後

該当なし

Article 1 (Definitions), Clause 9 - Newly Added

  • “Free Service”: Refers to a service provided by the “the Company” to the “Member” at no cost and at the sole discretion of the “the Company”.

該当なし

Article 10 (Use of Free Service) - Newly Added

  • “The Company” may provide “Free Services” to the “Member” solely for the “Dataspace” service at its own discretion.

  • “The Company” may modify the terms or suspend the provision of the “Free Service” at any time without prior notice.

該当なし

Article 16 (Rights and Responsibilities Regarding Data), Clause 11 - Newly Added

  • While “the Company” provides the “Free Service,” the “Member-Collected Data” collected by the “Member” is stored on “the Company’s” server.

  • “The Company” will permanently delete the “Member-Collected Data” within 30 days from the date of the “Member’s” withdrawal.

  • 「会員収集データ」へのアクセスに関するポリシーが変更され、それに伴い関連条項を修正・新設しました。

変更前

変更後

Article 9 (Use of Paid Services), Clause 12

  • If the Member transitions to Paid Services during the Trial period, access to the data collected will remain available after the Trial is over. If the Member does not transition to Paid Services during the Trial period, access to the relevant data will no longer be available after the Trial period expires.

Article 9 (Use of Paid Services), Clause 12 (Redundant Content Removed)

  • During the “trial” period, if the user switches to the paid service, access to the data collected during the “trial” period will continue to be available throughout the duration of the paid service.

該当なし

Article 16 (Rights and Responsibilities Regarding Data), Clause 7 (Newly Added Due to Policy Change)

  • The right to access “member-collected data” belongs solely to the member. However, if there is an explicit request from the member, the company may access the “member-collected data” within the scope and period authorized by the member. In such cases, the company may access the data only for customer support (CS) purposes, and all access records will be logged and managed.

Article 16 (Rights and Responsibilities Regarding Data), Clause 7

  • After the termination of a Paid Service contract, access to Member-Collected Data from the period of the service contract will be subject to the pricing policy set by the Company. Before the contract ends, the Member may download their Member-Collected Data.

Article 16 (Rights and Responsibilities Regarding Data), Clause 8 (Revised Due to Policy Change)

  • A member who uses the “Dataspace” service on a paid basis may download their “member-collected data” before the termination of the paid service contract. Once the paid service is terminated, the member will no longer have access to the “member-collected data.” If the member does not resume the paid service contract within 90 days after its termination, “the Company” will permanently delete the “member-collected data” within 30 days from that point.

該当なし

Article 16 (Rights and Responsibilities Regarding Data), Clause 10 (Newly Added Due to Policy Change)

  • If the member does not switch to the paid service during the “trial” period of the paid service offered for free by “the Company”, the “member-collected data” will be irreversibly deleted within 120 days after the expiration of the “trial” period. “The Company” shall bear no responsibility or obligation for recovery.

[個人情報保護方針]

  • 「Dataspaceサービス」利用時に収集される可能性のある個人情報に関する条項を新設しました。

変更前

変更後

該当なし

Article 2, Section A (Personal Information Collected)

  • Seventhly, Personal information may be collected during the course of the client company's use of the “Dataspace” service, either through direct input or file uploads.

    • My Panel Input Information: Name, mobile number, email address

    • Uploaded Files: Name, mobile number, email address

    • Survey Response Information: Personal information entered by the client company’s survey respondents, depending on the type of survey

該当なし

Article 2, Section B (How We Collect Personal Information)

  • Personal information is collected from the responses entered by the client company’s survey respondents during the course of answering the survey.

  • 個人情報の保存および利用期間に関するポリシー変更に伴い、関連条項を修正しました。

変更前

変更後

Article 3 (Personal Information Usage and Retention Period)

  • The Company uses and retains your personal information for a time period you consent to or as stated by law.

  • Once your personal information serves its purpose, the Company deletes it without delay.

  • If you withdraw your consent of the collection and usage of your personal information, the Company deletes your personal information without delay.

  • Personal information that is within the retention period, notified in advance and under your consent, is retained according to the stipulated time period.

Article 3 (Personal Information Usage and Retention Period)

  • The company retains and processes personal information within the legally mandated retention period or the period agreed upon at the time of collection by the data subject.

  • The specific retention and processing periods for each type of personal information are as follows:

    • Membership registration and management: Until the member withdraws from the service

    • Service inquiries: 6 months from the date of the quotation request

    • Newsletter subscription: Until the user unsubscribes or withdraws consent for marketing use

    • My Panel input and uploaded data: Until the user manually deletes the panel or the space is deleted

    • Survey response personal information: Until the deletion date set by the client, or up to a maximum of 300 days

    • Sensitive information in survey responses: 1 year

Article 4 (How We Delete Personal Information)

  • Identity verification records: 6 months (according to the Act on the Consumer Protection in Electronic Commerce, etc.)

該当なし

  • 個人情報処理業務の委託先を追加しました。

変更前

変更後

該当なし

Article 6 (Delegation of Personal Information Processing), Section B (International Transfer of Personal Information)

  • Delegator: Zoom

    • Information manager and contact info : privacy@zoom.us

    • Purpose of disclosure : Recording of meetings, calls, and conversations

    • Recipient country : USA

    • Transfer method and time : Transmitted via network when the customer records a meeting and saves it to the cloud

    • Transferred personal information : Recorded video

    • Usage and retention period : Until the end of the survey for which the user consented to provide information

[Agreement on the Collection and Usage of Personal Information]

  • 個人情報の保存および利用期間に関するポリシー変更により、会員登録時の[Agreement on the Collection and Usage of Personal Information]の内容を修正しました。

変更前

変更後

Article 3 (Personal Information Usage and Retention Period)

  • The Company uses and retains your personal information for a time period you consent to or as stated by law.

  • Once your personal information serves its purpose, the Company deletes it without delay.

  • If you withdraw your consent of the collection and usage of your personal information, the Company deletes your personal information without delay.

  • Personal information that is within the retention period, notified in advance and under your consent, is retained according to the stipulated time period.

Article 3 (Personal Information Usage and Retention Period)

  • Membership registration and management: Personal information will be retained until the member withdraws from the service.

  • Newsletter subscription and marketing use: Personal information will be retained until the user unsubscribes or withdraws consent for marketing activities.

3. 異議申立ておよびお問い合わせ

​本Terms of ServiceおよびPrivacy Policyの変更に関してご不明な点がございましたら、オープンサーベイヘルプセンターまでお問い合わせください。

変更されたTerms of ServiceおよびPrivacy Policyに同意されない場合は、会員退会をお申し出いただけます。実施日までに異議がない場合、本変更に同意されたものとみなされます。

今後もより良いサービスの提供に努めてまいります。

ありがとうございます。

オープンサーベイチーム一同

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